Refund policy

Refund policy

Growlab Online Store Refund Policy

At Growlab, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund policy to address your concerns. Please read our refund policy details below:

1. Eligibility for Refunds

General Conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (order number, receipt, or email confirmation) is required.

Non-Refundable Items:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale or non-returnable

2. Initiating a Return

Contact Customer Service:

  • Before returning any items, please contact our customer service team at [email protected] or through the live chat feature on our app. Provide your order number and details about the product you wish to return.

Return Authorization:

  • Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return.

3. Return Shipping

Shipping Costs:

  • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.

Shipping Instructions:

  • Use a trackable shipping service or purchase shipping insurance for valuable items. Growlab is not responsible for items lost during return shipping.

Return Address:

  • You will receive the return address and any additional instructions from our customer service team once your return is authorized.

4. Processing Refunds

Inspection and Approval:

  • Once we receive your returned item, it will be inspected. If the item meets our return conditions, your refund will be processed.

Refund Method:

  • Refunds will be issued to the original payment method. Depending on your bank or card issuer, it may take a few days for the refund to be reflected in your account.

Partial Refunds:

  • In certain situations, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

Damaged or Defective Items:

  • If you received a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund.

Exchanging for a Different Item:

  • If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item.

6. Late or Missing Refunds

Check Your Account:

  • If you haven’t received a refund yet, first check your bank account or credit card statement again.

Contact Your Bank:

  • There may be some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact your bank or credit card company.

Further Assistance:

  • If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected] for further assistance.

7. Policy Changes

Updates:

  • Growlab reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and app, and will apply to all purchases made after the policy update.

We value your business and are committed to providing a positive shopping experience. If you have any questions about our refund policy, please do not hesitate to contact our customer service team.

Growlab – Cultivate Your Passion.